Choosing your BPM solution Business Process Management

BPM (Business Process Management) infographic

While Business Process Management is primarily itself a process, it requires technological resources making it possible to both model business processes in detail and then to implement them organisationally within the whole business and across the whole information system.

What are the major criteria that a BPM solution must meet?

The essentials are

User-friendly workflow design package

Straightforward modelling of processes, intuitive (WYSIWYG) screen and data-entry form building

Embedded into the information system

Consolidate data in the IS, exchange data easily with all applications and master data repositories

Data stream and processing supervision

Provide dashboards, keep a log of all actions, decisions and timescales, archive completed process, report incidents, etc.

Comply with the BPMN 2.0 (Business Process Model and Notation) standard

Offer a common framework for business process representation, to allow the same vision to be shared around the organisation (between business departments and IT in particular)

Standard functions

Automated warnings, conditional routing of data streams, delegation, execution deadlines, re-running of streams after errors, checks and confirmation of data entered


Offer flexible configuration to adapt to changes as and when business processes develop; maintain version control of processes.

Plus points

Responsive design natively

Mobility in undertaking actions, whether for display or input purposes

User-friendly and collaborative features

The ability to request additional information, save draft versions, share comments, etc.

Publishing options

Export and import of diagrams, DTP of data in the desired format (Excel, PDF, Word, etc.)

Augmented processes

Data entry help, automatic enrichment, comparisons, advanced automation with RPA, etc.

Openness to the outside

Retrieve open data, offer secure pathways to partners, suppliers, customers, etc.

Simulation tools

Simulate and test process execution and the impacts of changes

Collaboration scheduling platform for all participants 

Offer all involved visibility over the work they need to do or finish off, plus a view of the KPIs

Installing BPM in your information system

Modelling the workflow is necessary but not sufficient

BPM is at the crossroads of four IS governance issues:

1. Governance over processes (BPM)
to model processes including tasks done by people

2. Governance over data (MDM)
to harmonise and nurture data, in relation to BPM

3. Governance over openness (APIM)
to standardise exchanges with the outside world and improve their reliability

4. Governance over flows (ESB)
to transport data and control data streams