While Business Process Management is primarily itself a process, it requires technological resources making it possible to both model business processes in detail and then to implement them organisationally within the whole business and across the whole information system.
What are the major criteria that a BPM solution must meet?
The essentials are
User-friendly workflow design package
Straightforward modelling of processes, intuitive (WYSIWYG) screen and data-entry form building
Embedded into the information system
Consolidate data in the IS, exchange data easily with all applications and master data repositories
Data stream and processing supervision
Provide dashboards, keep a log of all actions, decisions and timescales, archive completed process, report incidents, etc.
Comply with the BPMN 2.0 (Business Process Model and Notation) standard
Offer a common framework for business process representation, to allow the same vision to be shared around the organisation (between business departments and IT in particular)
Automated warnings, conditional routing of data streams, delegation, execution deadlines, re-running of streams after errors, checks and confirmation of data entered
Offer flexible configuration to adapt to changes as and when business processes develop; maintain version control of processes.
Responsive design natively
Mobility in undertaking actions, whether for display or input purposes
User-friendly and collaborative features
The ability to request additional information, save draft versions, share comments, etc.
Export and import of diagrams, DTP of data in the desired format (Excel, PDF, Word, etc.)
Data entry help, automatic enrichment, comparisons, advanced automation with RPA, etc.
Openness to the outside
Retrieve open data, offer secure pathways to partners, suppliers, customers, etc.
Simulate and test process execution and the impacts of changes
Collaboration scheduling platform for all participants
Offer all involved visibility over the work they need to do or finish off, plus a view of the KPIs
Installing BPM in your information system
Modelling the workflow is necessary but not sufficient
BPM is at the crossroads of four IS governance issues:
1. Governance over processes (BPM)
to model processes including tasks done by people
2. Governance over data (MDM)
to harmonise and nurture data, in relation to BPM
3. Governance over openness (APIM)
to standardise exchanges with the outside world and improve their reliability
4. Governance over flows (ESB)
to transport data and control data streams
Executive Vice President Product
A technical and functional expert, Edouard has specialized in IS urbanization and data governance for almost 20 years. A man of action, he supports customers in their projects with his teams, and doesn’t hesitate to use their feedback to shape the product roadmap and gain agility.