SOS Accessoire accelerates its growth and expands into the B2B market.
By implementing Phoenix ESB, the e-commerce leader tripled its order volume, secured its IT infrastructure, and accelerated its expansion into the B2B market.
Challenge: Modernizing logistics to keep pace with rapid growth.
SOS Accessoire, the European leader in e-commerce for home appliance spare parts, has achieved remarkable growth, with revenue surging from €9 million in 2019 to €33 million in 2023. This rapid expansion is driven by the management of over 200,000 product references, including 30,000 in stock, and a seamless real-time order processing system.
Riding the wave of a rapidly expanding market with undeniable environmental benefits and an annual order growth of 50%, SOS Accessoire faced a major challenge: relocating to a new logistics site and upgrading its systems, including a WMS that was reaching its limits.
Retail / E-commerce
80 employees
33M€ in revenue in 2023
Phoenix ESB
Solution: Interconnectivity and flexibility for a complex Information System
acing challenges in integrating new tools with their existing system, SOS Accessoire’s management chose to implement an ESB using Blueway’s Phoenix platform.
The decision to partner with Blueway was driven by the ease of integrating its tools into SOS Accessoire’s IT ecosystem, seamlessly connecting their ERP, WMS, and existing e-commerce platform.
Blueway’s collaborative approach was a key factor in the choice of solution. Thanks to the expertise of their teams, the requirements were quickly translated into a robust and effective solution.
Finally, while the immediate need was for an application integration solution via the ESB, the additional BPM and APIM capabilities offered by Blueway’s Phoenix platform further convinced the SOS Accessoire team.
Why Blueway ?
- Seamless integration with the existing application ecosystem
- Scalability of the solution, featuring BPM and APIM capabilities
- Support and expertise from Blueway’s teams
Results: Operational stability and cost optimization
Since deploying the Phoenix solution, SOS Accessoire has not only stabilized its operations amid a tripled order volume but also diversified its activities.
The platform was also a key enabler during the company’s logistics relocation, ensuring smooth management of two simultaneous inventories and a seamless transition without service interruptions. Without Phoenix, such a project would have been a logistical and commercial nightmare.
Key results
- Operational stability despite a tripling of order volume
- Logistics optimization and seamless relocation without business disruption
- B2B market expansion with the ability to offer turnkey services
- Reduced development time and costs
