Toray Films Europe is part of the Japanese conglomerate, Toray. World leader in polyester and polypropylene films, Toray Films Europe successfully optimised operational performance through Blueway’s BPM solution.
Having realised that the customer complaint handling process between Production management, the Salesforce CRM, and the document workspace running under Microsoft SharePoint was very slow-moving, Toray Films Europe initiated a project to optimise processes and data streams between applications with the objective of securing a swift ROI.
Improvements to customer complaint handling between Production management, Salesforce and SharePoint
50% saving in CRM licence fees.
20% reduction in errors in customer complaint handling
Blueway’s BPM solution enabled us to implement a customer complaints handling workflow. The graphical representation of the workflow following the BPMN (Business Process Model and Notation) standard meant we could communicate with key business users and get them to ratify the proposed solution. The robustness of the Blueway engine ensures we have reliable data streams between Salesforce, SharePoint and Production Management. We have been able to automate complaint monitoring reporting using this workflow
Read more details about the firm’s experience and the benefits gained by downloading Toray Films Europe’s success story.
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