- Success Story
Toray Films Europe enhances its customer complaint process by integrating Production Management, Salesforce, and SharePoint.
Toray Films Europe, a subsidiary of the international Japanese group Toray and a global leader in polyester and polypropylene films, has optimized its operational performance using Blueway’s BPM solution.
Faced with cumbersome processes in managing customer complaints across Production Management, Salesforce CRM, and the Microsoft SharePoint document portal, Toray Films Europe initiated a project to streamline processes and inter-application workflows, aiming for a quick ROI.
Problem Solved:
Improvement of customer complaint processes between Production Management, Salesforce, and SharePoint.
Results:
- 50% reduction in CRM licensing costs
- 20% decrease in error rates in customer complaint handling
Discover detailed insights and results by downloading this testimonial from Toray Films Europe!
"Blueway's BPM solution enabled us to implement an efficient customer complaint management workflow. The graphical representation of the workflow, according to the BPMN standard, allowed us to communicate with key business users and get their approval on the proposed solution. The robustness of Blueway's engine ensures reliable data flow between Salesforce, SharePoint, and Production Management. Thanks to this workflow, complaint tracking reporting has been automated."