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Toray Films Europe enhances its customer complaint process by integrating Production Management, Salesforce, and SharePoint.

Testimonial from Toray

Toray Films Europe, a subsidiary of the international Japanese group Toray and a global leader in polyester and polypropylene films, has optimized its operational performance using Blueway’s BPM solution.

Faced with cumbersome processes in managing customer complaints across Production Management, Salesforce CRM, and the Microsoft SharePoint document portal, Toray Films Europe initiated a project to streamline processes and inter-application workflows, aiming for a quick ROI.

Problem Solved:
Improvement of customer complaint processes between Production Management, Salesforce, and SharePoint.


  • 50% reduction in CRM licensing costs
  • 20% decrease in error rates in customer complaint handling

Discover detailed insights and results by downloading this testimonial from Toray Films Europe!

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