{"id":54185,"date":"2024-06-20T17:26:42","date_gmt":"2024-06-20T15:26:42","guid":{"rendered":"https:\/\/www.blueway.fr\/?post_type=ressource&#038;p=54185"},"modified":"2024-07-03T15:22:15","modified_gmt":"2024-07-03T13:22:15","slug":"toray-films-europe","status":"publish","type":"ressource","link":"https:\/\/www.blueway.fr\/en\/resources\/toray-films-europe","title":{"rendered":"Toray Films Europe Enhances Customer Complaint Process Between Production Management, Salesforce, and SharePoint"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"54185\" class=\"elementor elementor-54185 elementor-45436\" data-elementor-post-type=\"ressource\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e75f7b0 e-con-full e-flex e-con e-child\" data-id=\"e75f7b0\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fcd24ec e-con-full e-flex e-con e-child\" data-id=\"fcd24ec\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cad7728 e-con-full e-flex e-con e-child\" data-id=\"cad7728\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1182309 elementor-widget elementor-widget-global elementor-global-49502 elementor-global-49039 elementor-widget-post-info\" data-id=\"1182309\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-6b1381b elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Success Story<\/span>, <span class=\"elementor-post-info__terms-list-item\">T\u00e9moignage client<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd81881 elementor-widget elementor-widget-text-editor\" data-id=\"fd81881\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Toray Films Europe enhances its customer complaint process by integrating Production Management, Salesforce, and SharePoint.<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ae3f57 container-lp e-flex e-con-boxed e-con e-parent\" data-id=\"0ae3f57\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d8b1605 e-con-full e-flex e-con e-child\" data-id=\"d8b1605\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a32b6ae elementor-widget elementor-widget-image\" data-id=\"a32b6ae\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.blueway.fr\/wp-content\/uploads\/mockup\/en\/Mockup-TC-Toray-EN-1-300x300.png\" class=\"attachment-medium size-medium wp-image-58496\" alt=\"Testimonial from Toray\" srcset=\"https:\/\/www.blueway.fr\/wp-content\/uploads\/mockup\/en\/Mockup-TC-Toray-EN-1-300x300.png 300w, https:\/\/www.blueway.fr\/wp-content\/uploads\/mockup\/en\/Mockup-TC-Toray-EN-1-150x150.png 150w, https:\/\/www.blueway.fr\/wp-content\/uploads\/mockup\/en\/Mockup-TC-Toray-EN-1.png 550w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f1c4de elementor-widget elementor-widget-text-editor\" data-id=\"8f1c4de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Toray Films Europe, a subsidiary of the international Japanese group Toray and a global leader in polyester and polypropylene films, has optimized its operational performance using Blueway&#8217;s BPM solution.<\/p><p>Faced with cumbersome processes in managing customer complaints across Production Management, Salesforce CRM, and the Microsoft SharePoint document portal, Toray Films Europe initiated a project to streamline processes and inter-application workflows, aiming for a quick ROI.<\/p><p>Problem Solved:<br \/>Improvement of customer complaint processes between Production Management, Salesforce, and SharePoint.<\/p><p>Results:<\/p><ul><li>50% reduction in CRM licensing costs<\/li><li>20% decrease in error rates in customer complaint handling<\/li><\/ul><p>Discover detailed insights and results by downloading this testimonial from Toray Films Europe!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7f0067 elementor-testimonial--align-left elementor-widget__width-initial elementor-testimonial--skin-default elementor-testimonial--layout-image_inline elementor-pagination-type-bullets elementor-widget elementor-widget-testimonial-carousel\" data-id=\"f7f0067\" data-element_type=\"widget\" data-settings=\"{&quot;slides_per_view&quot;:&quot;1&quot;,&quot;autoplay_speed&quot;:10000,&quot;pagination&quot;:&quot;bullets&quot;,&quot;speed&quot;:500,&quot;autoplay&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"testimonial-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial__content\">\n\t\t\t\t\t<div class=\"elementor-testimonial__text\">\n\t\t\t\t\t\t\"Blueway's BPM solution enabled us to implement an efficient customer complaint management workflow. The graphical representation of the workflow, according to the BPMN standard, allowed us to communicate with key business users and get their approval on the proposed solution. The robustness of Blueway's engine ensures reliable data flow between Salesforce, SharePoint, and Production Management. Thanks to this workflow, complaint tracking reporting has been automated.\"\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-testimonial__footer\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial__image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.blueway.fr\/wp-content\/uploads\/Logos\/Clients\/logo-toray.png\" alt=\"Logo Toray\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<cite class=\"elementor-testimonial__cite\"><span class=\"elementor-testimonial__name\">Jean-Luc Vianne<\/span><span class=\"elementor-testimonial__title\">IT Applications Manager, Toray Films Europe<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-baa05f5 e-flex e-con-boxed e-con e-child\" data-id=\"baa05f5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:120,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9a48c03 e-con-full e-flex e-con e-child\" data-id=\"9a48c03\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d00a4be elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"d00a4be\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fill out the form to read the full story:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0b64d1 elementor-widget elementor-widget-text-editor\" data-id=\"c0b64d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<script type=\"text\/javascript\" src=\"\/\/info.blueway.fr\/form\/generate.js?id=127\"><\/script>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Toray Films Europe enhances its customer complaint process by integrating Production Management, Salesforce, and SharePoint. Toray Films Europe, a subsidiary of the international Japanese group Toray and a global leader in polyester and polypropylene films, has optimized its operational performance using Blueway&#8217;s BPM solution. Faced with cumbersome processes in managing customer complaints across Production Management, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":46245,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"filtre-de-ressources":[300],"mise-en-avant":[],"type-de-clients":[],"type-de-ressources":[269,151],"class_list":["post-54185","ressource","type-ressource","status-publish","format-standard","has-post-thumbnail","hentry","filtre-de-ressources-automatisation-des-processus"],"acf":{"mise_en_avant_du_contenu":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Success Story: Toray Films<\/title>\n<meta name=\"description\" content=\"Discover how Toray Films Europe streamlined its customer complaint process and inter-application workflows, with a quick ROI.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.blueway.fr\/en\/resources\/toray-films-europe\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Success Story: Toray Films\" \/>\n<meta property=\"og:description\" content=\"Discover how Toray Films Europe streamlined its customer complaint process and inter-application workflows, with a quick ROI.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.blueway.fr\/en\/resources\/toray-films-europe\" \/>\n<meta property=\"og:site_name\" content=\"Blueway - 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