{"id":16269,"date":"2023-03-08T17:43:04","date_gmt":"2023-03-08T16:43:04","guid":{"rendered":"https:\/\/www.blueway.fr\/?p=16269"},"modified":"2024-07-02T13:25:33","modified_gmt":"2024-07-02T11:25:33","slug":"it-processes-quality","status":"publish","type":"post","link":"https:\/\/www.blueway.fr\/en\/blog\/it-processes-quality","title":{"rendered":"How to help IT departments to deliver quality services?"},"content":{"rendered":"\n

Digital transformation has obliged IT teams to work much more closely with their business users, as the latter increasingly become the driving force behind new IT projects in companies. IT departments have accordingly started to make major changes, leading them to now position themselves as IT service centres, with the services provided requiring continuous improvement in quality and availability.<\/p>\n\n\n\n

The IT department as a company\u2019s IT service centre<\/h2>\n\n\n\n

IT departments are responsible for successfully running the computer processes and data streams<\/a> used every day by functional business departments.\u00a0 Nowadays, if IT crashes, the entire business is unfortunately likely to grind to a halt, or at least slow down.<\/strong><\/p>\n\n\n\n

This responsibility is sometimes made more complicated by a lack of uniformity in the information system with a plethora of technological silos<\/a> comprising systems old and new, various packages such as ERP, CRM, WMS, and LIMS, and some custom-built applications.<\/p>\n\n\n\n

Hence, to improve the quality of this IT service centre, IT departments need to get to grips with the different aspects of the information system including internal and external data traffic, data quality<\/a>, etc., but without feeling restricted by the applications comprising the overall system.<\/p>\n\n\n\n

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An IT service centre, yes, but with a business and strategy view <\/h2>\n\n\n\n

To keep control over information system data flows and refine the benefits gained, an IT service centre needs to broaden its view of data interchanges and processes<\/strong>, away from the purely technical aspects, so as to better serve the business and human aspects.<\/p>\n\n\n\n

In so doing, IT departments will benefit from adopting a global, business-centric view of interchanges, and not restricting themselves solely to the technical implementation. By moving up a level in their role, the IT service centre can become the foundation on which corporate strategy is built, interacting more readily with business users and management.  It ceases to be viewed as restrictive, but rather as a driver contributing to business processes and transformation.<\/strong><\/p>\n\n\n\n

The quality of IT services as perceived by other departments in the company alters radically, being no longer purely a matter of technological provision.  The company\u2019s information system consequently reflects business processes and the company\u2019s organisation.<\/p>\n\n\n\n

De-siloing and process\/data interoperability – the IT department\u2019s key contributions <\/h2>\n\n\n\n

To play a wider role than a mere operator, and drive transformation, a view combining data governance<\/a> and internal and external processes should be promoted, with point-to-point interfaces between applications being abandoned.<\/p>\n\n\n\n

The solution is to link the various dimensions of data streams within a single platform;<\/p>\n\n\n\n