{"id":17380,"date":"2023-04-27T09:54:25","date_gmt":"2023-04-27T07:54:25","guid":{"rendered":"https:\/\/www.blueway.fr\/?p=17380"},"modified":"2024-08-29T09:30:48","modified_gmt":"2024-08-29T07:30:48","slug":"modernisation","status":"publish","type":"article-secteur-publ","link":"https:\/\/www.blueway.fr\/en\/public-sector\/blog\/modernisation","title":{"rendered":"Digital transformation of the public sector needs to include back-office staff"},"content":{"rendered":"\n

The public-sector view of digital transformation<\/h2>\n\n\n\n

In France, although all public-sector bodies have begun their digital transformation, reservations linger as regards progress with the process and the perceived actual benefits for public-sector workers and officials. Only 46% of these staff believe the digitalisation of procedures<\/u> <\/a>is working satisfactorily.<\/strong><\/p>\n\n\n\n

This figure is indicative of some great disparities between public-sector organisations. Decentralised services and local government and authorities are in particular lagging behind the national government and centralised departments and authorities. This is a gap that users, and importantly public-sector staff, can see every day of the week<\/strong>.<\/p>\n\n\n\n

Despite the gradual elimination of paper documentation, staff working for local bodies sometimes experience a \u201cdigital paperwork\u201d phenomenon and feel that their workload has actually increased, as regardless of front-office system modernisation, the back office often remains poorly suited to staff needs<\/strong>.<\/p>\n\n\n\n

Obstacles to effective adoption of new tools include resistance to change, a drop in quality of service with the switch to digital, the lack of proximity to users, cyber risks, and the management of personal data.
However, problems with processing user requests have a more fundamental cause, namely an approach to digitalisation and the systems used by staff that often leaves much room for improvement<\/strong>.<\/p>\n\n\n\n

Effective modernisation of back-office tools needs to be approached from a different angle<\/h2>\n\n\n\n

The impression of administrative overload that persists despite digitalisation is generally a sign of an incomplete or poorly orchestrated transformation.<\/strong><\/strong><\/p>\n\n\n\n

For most of their work, public-sector staff members still use office tools that are ill-suited to either centralising or transmitting information. The result is an organisation full of holes, with security shortcomings, and generating additional work.<\/p>\n\n\n\n

All too often, digitalisation is viewed as a simple shift from paper-based procedures to electronic documents<\/strong>. In fact, the entire system needs to be redesigned around the end user, equipping staff with powerful tools that are aligned with internal processes and practices.<\/p>\n\n\n\n

Effective transformation of an organisation therefore entails acting on a number of fronts:<\/p>\n\n\n\n